Delivery / Payment

If you have accepted our agreement, please note the payment and delivery options before placing your order:

Singapore Delivery / Self Collection

Self Collection

Note: Please contact us to check stock availability before coming down.

1) Collection at our pickup point at your convenience (please refer to map below).

Address:

149 Pasir Ris Street 13

Lift Lobby

Operating Hours:

Collection by appointment only from 2pm to 12 Midnight Please text 96230658 to make arrangement.

Delivery By Post / Courier

We provide post/courier delivery service for our customers' convenience and we will not be liable for any delay in processing and delivery. Delay of a few days is expected on peak seasons.
We will not be responsible and will not assist in any issues such as damages or missing items if you choose to engage your own courier. We will also not bear any incurred cost of delivery.
For those who need the product(s) urgently please do NOT choose delivery, opt for self collection instead.
Item will be sent out to your delivery address within 3 working days after payment is processed. This apply to in-stock items only, out of stock/pre-order items will take longer time, please contact us for more information

Delivery Time:

Standard Courier: 2 ~ 3 working days
With tracking number, economical fast delivery to your doorstep

For inexpensive items only, insurance coverage up to $150 (loss and damage compensation will determine by the courier). Noted: For failed delivery, you are required to collect from our pickup point or pay for redelivery.

Track parcel at:

SPX – https://spx.sg

Fast Courier: 1 ~ 2 working days
(Available 365 days, delivery within 1 working day or on the same day)

For failed delivery, you are required to collect from our pickup point or pay for redelivery.

Total delivery time = payment verification (1~2 days) + order processing (1~3 days) + delivery (see days above)

Payment

Paylah / PayNow

1) Pay the total amount to 96230658 through DBS Paylah (DBS/POSB) or PayNow (All Banks). Please put your order number in the message.

Bank Transfer

1) Choose Bank Transfer and pay the total amount to bank account:

POSB Savings 194735472

2) If you are using DBS/POSB iBanking:

Put your name as Initial.

3) If you transfer using ATM machine, please email the following details to payment @ timelessfactory.com:

Name:
Order Number:
Transaction Number:
Transaction Date:
Initial (if using iBanking):

*Please attach a scanned copy of the receipt if you are using ATM transfer.
**If you transfer from a bank other than DBS or POSB, please use FAST transfer method for immediate transfer, otherwise there will be a delay as it will take 3 working days for the transaction to be completed.

PayPal

1) You can make payment by credit and debit card, bank transfer to PayPal or from your PayPal balance. Please note we will charge a 3.9% + $1 fee of your order total to cover PayPal fees.

2) Your shipping address must match the address in your PayPal account and select registered mail/courier as delivery method, otherwise we may cancel and refund your order.

Cheque

1) For corporate customers only. Please note we no longer offer credit term except for schools and government organizations. If it is the first time you make a purchase from us, we will require your cheque to be cleared before the goods can be delivered.

International Delivery

Delivery By Post / Courier

We provide postage/courier delivery service for our customers' convenience and we will not be liable for any delay in processing and delivery. Delay of a few days is expected on peak seasons.
Item will be sent out to your delivery address within 7 working days after payment is processed. This apply to in-stock items only, out of stock/pre-order items will take longer time, please contact us for more information
Currently due to global COVID-19 situation, international shipping may be delayed. As there are safety measures implemented at the local Post Office, it has become time consuming to send out parcels, therefore we have temporary suspended registered airmail option until the measures are withdrawn.

Delivery Time:
Registered Airmail: 3 ~ 12 working days (Temporary Unavailable)
With tracking number, limited to 2kg, deliver to your doorstep or mailbox. Please see https://www.singpost.com/postage-rate

Qxpress Courier: 5 ~ 10 working days
With tracking number, economical fast delivery to your doorstep

Please note we will not be responsible for any customs duties & taxes and any other import fees. For any reason the parcel is returned to us, you will be required to pay for re-delivery.