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Delivery / Payment

If you have accepted our agreement, please note the payment and delivery options before placing your order:

Singapore Delivery / Self Collection


Self Collection

Note: Please contact us to check stock availability before coming down.
Currently due to COVID-19 situation, we are unable to offer self collection until 'Circuit Break' period ends.
1) Collection at our warehouse at your convenience (please refer to map below).

Address:

3 Kaki Bukit Crescent
#05-04
Singapore 416237

Operating Hours:

Collection by appointment only from 12 to 8pm. Please text 96230658 to make arrangement.

 

Locker Pickup

For small items only, oversized items will be changed to warehouse collection.

Currently due to COVID-19 situation, we are temporary unable to offer locker pickup as our building will be closed until 'Circuit Break' period ends.

1) Collection at your convenience at our locker outside warehouse (see address and map above).

Building opening hours is 9am to 5pm (Mon to Fri) exclude PH & Weekend.

Please wait to receive the locker number and passcode in your email/order status update. Orders not picked up within 3 working days will be changed to warehouse collection.


Delivery By Post / Courier
  • We provide post/courier delivery service for our customers' convenience and we will not be liable for any delay in processing and delivery. Delay of a few days is expected on peak seasons.
  • We will not be responsible and will not assist in any issues such as damages or missing items if you choose to engage your own courier. We will also not bear any incurred cost of delivery.
  • For those who need the product(s) urgently please do NOT choose delivery, opt for self collection instead.
  • Item will be sent out to your delivery address within 3 working days after payment is processed. This apply to in-stock items only, out of stock/pre-order items will take longer time, please contact us for more information

Delivery Time:
Normal Mail: 2 ~ 21 working days
 No tracking number, send at buyer's risk, we will not compensate/refund if lost, strongly NOT recommended for expensive items. We have restricted normal mail option for single order total up to $20 only


Courier: 2 ~ 3 working days
 With tracking number, economical fast delivery to your doorstep or mailbox

Depends on the size of the parcel, we will send by Qxpress for big parcel and Ninjavan/SmartPac for small parcel. Noted: For failed delivery, you are required to self arrange redelivery or collect from the courier's warehouse or retrieval fee of $10 will apply if you wish to collect at our warehouse.

Track parcel at:


Fast Same Day Courier
(Available 365 days, delivery within 1 working day or on the same day)

For failed delivery, you are required to collect from the courier's warehouse or retrieval fee of $10 will apply if you wish to collect at our warehouse.

Total delivery time = payment verification (1~2 days) + order processing (1~3 days) + delivery (see days above)


Payment

Paylah / PayNow

1) Pay the total amount to 96230658 through DBS Paylah (DBS/POSB) or PayNow (All Banks). Please put your order number in the message.


Bank Transfer

1) Choose Bank Transfer and pay the total amount to bank account:

POSB Savings 194735472


 2) If you are using DBS/POSB iBanking:

Put your name as Initial.


 3) If you transfer using ATM machine, please email the following details to payment @ timelessfactory.com:

Name:
 Order Number:
Transaction Number:
Transaction Date:
Initial (if using iBanking):

*Please attach a scanned copy of the receipt if you are using ATM transfer.
**If you transfer from a bank other than DBS or POSB, please use FAST transfer method for immediate transfer, otherwise there will be a delay as it will take 3 working days for the transaction to be completed.

 
PayPal

1) You can make payment by credit and debit card, bank transfer to PayPal or from your PayPal balance. Please note we will charge a 3.9% + $1 fee of your order total to cover PayPal fees.

2) Your shipping address must match the address in your PayPal account and select registered mail/courier as delivery method, otherwise we may cancel and refund your order.

 
Cheque

1) For corporate customers only. Please note we no longer offer credit term except for schools and government organizations. If it is the first time you make a purchase from us, we will require your cheque to be cleared before the goods can be delivered.

International Delivery

Delivery By Post / Courier

  • We provide postage/courier delivery service for our customers' convenience and we will not be liable for any delay in processing and delivery. Delay of a few days is expected on peak seasons.
  • Item will be sent out to your delivery address within 7 working days after payment is processed. This apply to in-stock items only, out of stock/pre-order items will take longer time, please contact us for more information
  • Currently due to global COVID-19 situation, international shipping may be delayed. As there are safety measures implemented at the local Post Office, it has become time consuming to send out parcels, therefore we have temporary suspended registered airmail option until the measures are withdrawn.

Delivery Time:
Registered Airmail: 3 ~ 12 working days (Temporary Unavailable)
 With tracking number, limited to 2kg, deliver to your doorstep or mailbox. Please see https://www.singpost.com/postage-rate

Qxpress Courier: 5 ~ 10 working days
 With tracking number, economical fast delivery to your doorstep

Please note we will not be responsible for any customs duties & taxes and any other import fees. For any reason the parcel is returned to us, you will be required to pay for re-delivery.

Track parcel at:


Total delivery time = payment verification (1~2 days) + order processing (1~7 days) + international delivery (see days above) + recipient side post/courier delivery time (check with your post/courier)


Payment

PayPal

1) You can make payment by credit and debit card, bank transfer to PayPal or from your PayPal balance. Please note we will charge a 3.9% + $1 fee of your order total to cover PayPal fees.

2) Your shipping address must match the address in your PayPal account and select registered mail/courier as delivery method, otherwise we may cancel and refund your order.